XKVRACING Return & Refund Policy
⏱️ ORDER CANCELLATION
Orders ship within 1 business day.
To cancel, email SUPPORT@XKVRACING.COM with your order number before shipment.
📦 30-DAY RISK-FREE RETURNS & EXCHANGES
RETURN CONDITIONS
- Contact us first for a Return Merchandise Authorization (RMA).
- Items must be unused, in original packaging/tags.
- Order number required.
- No restocking fees.
SHIPPING COSTS
- Free return/exchange for defective or incorrect items (prepaid label provided).
- Customer-paid return for non-defective items (USPS/FedEx by weight).
❌ NON-RETURNABLE ITEMS
- Opened gaskets/seals (unless defective).
- Custom parts (marked "Custom" in product title).
🛡️ WARRANTY CLAIMS (48-HOUR NOTICE)
COVERED ISSUES
- Manufacturing defects.
- Incorrect item shipped.
- Shipping damage (photo of unopened box required).
CLAIM PROCESS
Email clear photos to SUPPORT@XKVRACING.COM
Include order number and issue description.
Approved claims: We cover return shipping.
See full details in our Warranty Policy.
📍 KEY RESTRICTIONS
- U.S. Mainland Only: Applies only to the 48 contiguous states.
- No International Returns: Returns must ship from a U.S. address.
⏳ PROCESSING TIMELINE
| PROCESS | TIMELINE |
|---|---|
| Return Authorization | 1 business day |
| Refund Issued | Within 14 calendar days after return receipt |
| Replacement Shipped | Next business day |
🔧 TECHNICIAN NOTES
RECOMMENDATIONS
- Confirm compatibility with XKVRACING Tech Support before modifications.
- Keep original parts for potential repairs.
- Take before/after photos for warranty validation.
EXAMPLES
- Not Covered: User-cut exhaust pipes (stress fractures).
- Covered: Factory weld cracks (even with other mods).
Policy balances manufacturer responsibility and user freedom. Test fittings must show no installation marks.
❓ QUESTIONS?
📧 SUPPORT@XKVRACING.COM